Four Seasons connects real people in real time with new chat feature. The world’s leading luxury hospitality company, has launched a new digital service enabling guests to send and receive instant messages with property teams before, throughout and after their stay. Four Seasons Chat leverages technology to get more personal, providing guests with access to service at their fingertips at any time, from anywhere. Guests can send a message via multiple channels—the Four Seasons App, Facebook Messenger, WeChat or SMS. The result is a seamlessly integrated conversation that creates tailored hospitality experiences.
Four Seasons Chat has the ability to translate more than 100 languages in real time. The new digital feature alerts staff immediately via visual and audial cues to ensure that no message is missed and responses are delivered right away, according to the brand.
In a pre-launch pilot program at 30 hotels, more than half of guests introduced to Four Seasons Chat leveraged the service on their first stay, according to the brand. They also engaged with Four Seasons more regularly, with the brand seeing guests average more than six chats during a stay, more than twice as often as the industry average of three.
Four Seasons Chat will be available in 72 hotels and 19 residences by the end of the year, with rollout across all Four Seasons properties planned for 2018. It is already being rolled out across the globe.