Costa Cruises have signed an exclusive agreement worth more than one million euros with the French company Aldebaran, a subsidiary of the SoftBank Group, for a pilot project with “Pepper” robots on board cruise ships. Originally introduced in June 2014 in Japan, Pepper robots are the first designed to read human emotions and are built to interact with people by communicating through intuitive interfaces including voice and touch. Speaking fluent English, German and Italian, the friendly and engaging robots will add a whole new digital dimension to the cruise experience and bolster Costa’s customer service offering.
The robots will even be able to provide recommendations on restaurants, events and excursions.
Having successfully completed the trial period, it is anticipated Pepper robots improve guest experience and provide help and entertainment on board on every Costa and AIDA ship by summer 2016.